Terms of Service

By downloading, accessing or using Plantiv, you agree to these Terms and to our Privacy Policy, which explains how we handle your information. If you don’t agree, don’t use the Service.

You must be at least 13 years old, or older where local law requires it, to use Plantiv. If you are under the age of legal majority where you live, you may use Plantiv only with the permission of a parent or guardian.

App store terms

If you downloaded Plantiv from the Apple App Store or Google Play, that store’s terms also apply to you. Apple and Google are not parties to these Terms and are not responsible for the app or its content.

Plantiv helps you identify and care for plants. The Service includes:

• Identify: name a plant from a photo, with a care guide covering light, watering, soil, humidity, temperature, feeding, pruning, repotting, propagation, toxicity and common problems;
• Plant Doctor: a photo-based health check that suggests likely causes, first steps, treatment and prevention;
• Recovery plans: a personalised day-by-day recovery plan for a struggling plant;
• My Garden and reminders: a place to save your plants, log their care and receive care reminders that adapt to the species, its conditions and the season;
• AI plant assistant: a chat assistant that answers plant care questions, optionally with a garden plant or health check in mind.

Some features, such as photo identification, health checks and the AI assistant, require Plantiv Pro (see Plantiv Pro and Purchases). We use service providers to deliver the Service, as described in our Privacy Policy.

Results depend on factors such as photo quality, lighting, angle, the growth stage of the plant and how much of it is visible. Many plants and plant problems look alike, and some can only be confirmed with a closer examination or a lab test.

Don’t rely on Plantiv alone for

• deciding whether a plant, berry, mushroom or other wild growth is safe to eat, drink, use as medicine or touch. Never eat or use a plant based on a Plantiv identification;
• deciding whether a plant is safe to keep around children or pets. Toxicity information is general and may be incomplete;
• medical or veterinary emergencies. If a person or animal may have swallowed or touched a harmful plant, contact a poison control centre, doctor or veterinarian right away;
• choosing, mixing or applying pesticides, fungicides, herbicides or fertilisers. Always follow the product label and local regulations;
• decisions about valuable, rare or commercial plants and crops, or about protected or invasive species;
• buying or selling plants, or confirming a plant’s variety.

For these decisions, consult a qualified professional, such as a local nursery, horticulturist, agricultural extension service, poison control centre, doctor or veterinarian.

Reminders and care plans

Care schedules, reminders and recovery plans are general guidance based on typical needs. Every plant and home is different, so check the soil and the plant before you act. Reminders depend on your device’s notification settings and may not always arrive. Plantiv is not responsible for the health of your plants.

AI-generated content can include errors that sound confident, and the same limits apply to the AI assistant. You use results at your own discretion and risk.

You can use Plantiv without signing up. The app creates an anonymous account the first time you open it, stored on your device. Your data may not be recoverable if you delete the app or change devices without creating an account.

You can create an account with an email address and password. If you do:

• give accurate information and keep your password secure;
• you are responsible for activity under your account and on your device;
• tell us right away at support@nexdev.codes if you believe someone else has accessed your account.

If you have an account, you can delete it at any time: open Profile with the gear icon on Home, tap your name, then tap Delete Your Account. Deleting your account deletes its data, as described in our Privacy Policy, but does not cancel a subscription (see Cancellation). If you use Plantiv without an account, you can ask us to delete your data from Help & Support in Profile.

“User Content” means the photos, plant details, care records, notes, messages and other material you submit to Plantiv. You keep any ownership rights you have in your User Content.

You grant Nexdev a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit and display your User Content, and to share it with our service providers, only as needed to operate, provide and improve the Service. We do not use your User Content to train AI models. This license ends when you delete the content or your account, except for copies kept in backups for a limited time, as described in our Privacy Policy.

You are responsible for your User Content and confirm that you have the rights needed to submit it.

Results generated for you

Subject to these Terms, you may use the results Plantiv generates for you for your personal purposes. Because results are generated by AI, other people may receive similar results. General information about plant species, such as care guides, is also shared across the Service.

• Only upload photos you took yourself or have the right to use.
• Photos should show the plant or leaf you want help with. Avoid including people, faces, documents, screens or other personal information about yourself or others.
• Don’t upload content that is illegal, sexually explicit, violent or hateful, or that infringes anyone’s rights.

Photos are processed as described in our Privacy Policy, including by third-party AI providers. We may remove content, or restrict features, if we reasonably believe that content violates these Terms.

You agree not to:

• use Plantiv in a way that breaks any law or infringes anyone’s rights;
• present Plantiv results as a professional diagnosis, certification or expert opinion, for example to a buyer or seller;
• copy, modify, distribute, sell or lease any part of the Service, or reverse engineer it or try to extract its source code, except where the law allows;
• access the Service with bots, scrapers or other automated means, or use it to build a competing product or dataset;
• get around usage limits, paywalls or security features, or share paid access in ways these Terms don’t allow;
• interfere with or disrupt the Service, its servers or its networks, or upload malware;
• use the AI assistant to create unlawful, harmful or deceptive content, or try to bypass its safeguards;
• impersonate anyone, or misrepresent your connection to any person or organization.

The Service is owned by Nexdev or its licensors and protected by intellectual property laws. This includes the app and its design, software, text, care guides, illustrations, graphics, logos and the Plantiv name. These Terms don’t grant you any rights to our trademarks.

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable and revocable license to download and use the app on devices you own or control, for your personal, non-commercial use.

Some reference photos of plant species in the app are found through third-party image search and belong to their respective owners. They are shown for identification and reference only. If you believe content in Plantiv infringes your rights, contact us at support@nexdev.codes.

If you send us feedback or suggestions, we may use them without any obligation to you.

Plantiv Pro is the paid plan that unlocks features such as photo identification, health checks and the AI assistant. It may be offered as an auto-renewing subscription, such as weekly, monthly or annual, or as a one-time lifetime purchase. The plans, prices and included features are shown in the app before you buy.

Purchases are made with your Apple ID or Google Play account and processed by Apple or Google, whose payment terms apply. We never receive your card details.

• Automatic renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. On the App Store, you must cancel at least 24 hours before the end of the current period. You are charged through your store account when the subscription renews.
• Free trials. If a free trial is offered, it becomes a paid subscription when the trial ends unless you cancel at least 24 hours before then.
• Lifetime access. A lifetime purchase is a one-time payment for Plantiv Pro for as long as we offer the Service. It doesn’t renew.
• Price changes. We may change subscription prices. Apple or Google will tell you about price changes as their rules require, and you can cancel before a new price applies.
• Fair use. To keep the Service reliable for everyone, AI features have daily usage limits, including for Pro. If you reach a limit, you can use the feature again the next day.
• Refunds. Refund requests are handled by Apple or Google under their refund policies.
• Restoring purchases. Purchases are linked to your store account, so you can restore Pro with Restore on the Plantiv Pro screen, or Restore Purchase in Profile, after reinstalling the app or on a new device.

You can cancel a subscription at any time in your store account settings. If you have Pro, Manage on the Plantiv Pro card in Profile takes you there:

• iPhone or iPad: Settings › [your name] › Subscriptions › Plantiv.
• Android: Google Play Store › your profile icon › Payments & subscriptions › Subscriptions › Plantiv.

Cancelling stops future renewals. Your Pro access continues until the end of the period you have already paid for.

To the fullest extent permitted by law, Plantiv is provided “as is” and “as available”, without warranties of any kind, whether express or implied. This includes warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

In particular, we don’t warrant that identifications, health assessments, care advice, reminders or other results will be accurate, complete or reliable, that following them will keep your plants healthy, or that the Service will be uninterrupted, secure or error-free.

Some jurisdictions don’t allow certain warranties to be excluded, so some of these exclusions may not apply to you. Nothing in these Terms affects consumer rights that cannot be waived under applicable law.

To the fullest extent permitted by law, Nexdev and its affiliates, officers, employees and licensors will not be liable for any indirect, incidental, special, consequential or punitive damages. This includes any loss of profits, revenue, data or goodwill, and any loss of or damage to plants, crops or property, arising out of or related to your use of the Service, or your inability to use it. It also includes any decision you make based on AI results.

Our total liability for all claims relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim.

These limitations apply only to the extent permitted by applicable law, and do not limit liability for death or personal injury caused by our negligence, or for fraud.

You can stop using Plantiv at any time by deleting your account or the app. You can also ask us to delete your data.

We may suspend or end your access if you seriously or repeatedly breach these Terms, if the law requires it, or if we discontinue the Service. Where reasonable, we’ll tell you in advance.

When your access ends, your right to use the Service stops, and your data is handled as described in our Privacy Policy. Some parts of these Terms continue to apply because of their nature. These include the AI and Plant Care Disclaimer, Intellectual Property, Disclaimer of Warranties and Limitation of Liability.

We’re continually improving Plantiv. We may add, change or remove features, change the AI models or providers we use, or change usage limits. Results for the same photo may therefore change over time.

We may also suspend or discontinue the Service, in whole or in part. If we discontinue a paid feature, refunds are handled in line with the store’s policies and applicable law.

We may update these Terms from time to time. We’ll post the updated version on this page and change the “Last updated” date. If the changes are material, we’ll notify you in the app or on this page before they take effect. If you keep using Plantiv after the changes take effect, you accept the updated Terms.

These Terms are governed by the laws of the country where Nexdev is established, without regard to conflict-of-laws rules. Disputes will be resolved by the competent courts of that country, unless mandatory law allows you to bring proceedings where you live.

If you are a consumer, you may also benefit from mandatory protections under the laws of the country where you live. Nothing in these Terms limits those rights.

Before starting a formal dispute, please contact us at support@nexdev.codes so we can try to resolve the issue informally.

Questions about these Terms? Contact us. For help using the app, see Support.

Plantiv is operated by Nexdev.