How can we help?

On Home, tap Identify a Plant, or tap the camera in the middle of the tab bar. Check that Identify is selected at the top, fit the whole plant in the frame and take the photo. You can also choose a picture with Gallery.

Taking or choosing a photo needs Plantiv Pro.

Plantiv is free to download and you can look around without signing up. Identifying plants, health checks and the AI assistant are part of Plantiv Pro. You’ll see the plans, prices and any free trial in the app before you buy.

No. Plantiv creates an anonymous account on your device the first time you open it, so you can start straight away.

That account is tied to your installation of the app. If you delete the app or change phones without creating an account, you may lose access to your garden. Here’s how to keep it.

Tap the gear icon at the top of Home to open Profile. That’s where you’ll find Language, Appearance, Notifications, Plantiv Pro, Help & Support and your account.

In Profile, choose Language, pick one of the 42 languages and tap Save Language. Choose Appearance for System Default, Light Mode or Dark Mode.

• Find soft natural light. Avoid glare and harsh shadows.
• Keep the whole plant in view, then get close enough to see its leaves.
• Keep other plants out of the frame.
• Hold steady and tap the leaf to focus before you take the photo.

You’ll find the same advice under Photo Tips on the camera screen.

Try another photo in better light, with the leaves clearly visible, and look at the Could also be list on the result. Many plants look alike, and AI can make mistakes. When it matters, ask a local nursery or horticulturist.

Not at the moment. Plantiv identifies plants from a photo, either from the camera or your gallery.

On the result, tap Add to my garden. Give it a name, then tell Plantiv where it lives, how much light it gets, its pot size and its room. A result you don’t add isn’t saved.

Results show a Pet-friendly or Toxic to pets label, and the care guide has a Toxicity section. This is general information and it can be wrong or incomplete, so don’t rely on it alone. Never eat or use a plant based on Plantiv. Read the AI and Plant Care Disclaimer.

Open the camera and switch to Plant Doctor at the top. Focus on the affected leaf, keep the whole leaf in view and take the photo. If the plant is in My Garden, open it and tap Health check, so the result stays with that plant.

It’s a score from 0 to 100 with a label: Healthy, Mild issue, Needs care, Serious or Critical. It’s an estimate from one photo, not a professional diagnosis.

On a health check, tap Build a Recovery Plan and choose 7 or 14 days. You’ll get a few tasks for each day. Tick them off with Complete Today’s Care, add progress photos and compare them with your starting point.

While a Recovery Plan is running, that plant’s watering reminders wait, so the plan can set the pace. They come back when the plan ends.

Open the plan, tap the menu at the top and choose Stop this plan. Your regular care reminders take over again.

Every plant starts from a photo. Identify it, then tap Add to my garden. You can also save a plant from a health check with Save to My Garden.

1. In Profile, tap Notifications and allow them in your device settings.
2. Check that Focus or Do Not Disturb isn’t silencing Plantiv.
3. Open the plant and check that the reminder isn’t paused and its notifications are on.
4. Open Plantiv every few weeks. Reminders are scheduled on your device about a month ahead.

Plantiv’s smart schedule adjusts to the season, where the plant lives, its light and its pot. It also learns from you: if you keep skipping a watering or watering early, it shifts. If you’ve edited a reminder, Use the smart schedule hands it back to Plantiv.

Open the plant from My Garden and find Care schedule. From there you can edit a reminder, Pause and Resume it, or add your own by choosing Water, Feed or Check, how often, the start day and the time.

Open the plant and tap Log care. Choose Water, Fertilize, Mist, Prune, Repot, Clean leaves, Treat, Growth or Note. Each entry can carry a note, and Growth records height and leaf count.

Open the plant and tap Delete plant. Its reminders and care history are deleted too.

Open the plant and tap Ask about this plant, or tap Ask AI Assistant on a health check. Answers then take its schedule, care history and the season into account.

Yes. Tap the image icon beside the message box and add a photo. You can attach one photo to each message, along with your question.

Tap the clock icon at the top of the Assistant to open Chat History. You can search, rename or delete conversations there. Chat History is stored on your device, so it doesn’t move to a new phone.

Yes. Tap Read aloud below an answer. It uses your device’s built-in voice.

AI features have daily limits to keep Plantiv reliable for everyone, including on Plantiv Pro. They reset each day, so you can carry on the next day.

Pro is what lets you take or choose a photo to identify or check a plant, and ask the AI assistant. Since every plant in My Garden starts from a photo, it’s also what gets your reminders and Recovery Plans going.

On iPhone or iPad: Settings › your name › Subscriptions › Plantiv.

On Android: Google Play Store › your profile icon › Payments & subscriptions › Subscriptions › Plantiv.

If you have Pro, Manage on the Plantiv Pro card in Profile takes you there too. On the App Store, cancel at least 24 hours before the end of the current period. Pro stays active until the end of the period you’ve paid for.

Deleting the app or your account doesn’t cancel your subscription.

Refunds are handled by Apple or Google, because they take the payment, and we can’t issue them ourselves. For App Store purchases, request one at reportaproblem.apple.com.

In Profile, tap Restore Purchase, or tap Restore at the top of the Plantiv Pro screen. Use the same store account you bought it with.

Try Restore Purchase first, with the store account you bought it with. If your purchase is awaiting approval, Pro opens when it’s confirmed. Still stuck? Write to us from the app, so we have your account details.

If a free trial is available, you’ll see it before you buy. It becomes a paid subscription when the trial ends unless you cancel at least 24 hours before then.

1. On your current phone, open Profile, tap the Guest card and create an account with your email. Your garden comes with you.
2. On the new phone, install Plantiv and sign in.
3. In Profile, tap Restore Purchase to bring back Plantiv Pro.

Chat History stays on your old phone, because it’s stored on the device.

On the Sign In screen, tap Forgot Password?, then Send Reset Link. If you’re already signed in, open Profile, tap your name and choose Reset Your Password.

1. Tap the gear icon on Home to open Profile.
2. Tap your name.
3. Under Danger Zone, tap Delete Your Account and confirm.

This deletes your account and everything linked to it, and it can’t be undone. It doesn’t cancel a subscription, so cancel that first.

Using Plantiv without an account? Send your request from Help & Support in Profile. It includes your account ID, so we can find your data.

They’re sent over an encrypted connection to our servers and AI providers for analysis. We keep a copy when a photo belongs to something you save, such as a health check or a plant, and deleting that item deletes the photo. We don’t use your photos to train AI models. The Privacy Policy has the details.

Open your device’s Settings, find Plantiv and allow Camera. You can also choose an existing picture with Gallery.

Scans need an internet connection, so check yours and try again. If Plantiv couldn’t find a plant, try a closer, well-lit photo.

In Profile, tap Notifications. It opens your device settings, where you can turn them on for Plantiv.