Privacy Policy

We collect the following kinds of information. Each is explained in more detail in the sections that follow.

Information you provide

• Photos you take or choose to identify a plant, run a health check or track a plant’s progress, and images you attach in the AI assistant.
• Your garden: the plants you save and the details you add, such as a nickname, room, where the plant lives (indoors, garden, balcony or greenhouse), how much light it gets and its pot size.
• Care records: care you log, such as watering, feeding or repotting, notes, growth measurements, reminders you create or change, and recovery plan progress.
• Health checks and recovery plans: the results of Plant Doctor assessments and any description of the problem you give us.
• Messages you send to the AI assistant.
• Account details, if you create an account: your email address and password (see Your Account).
• Support requests: what you send us by email, including the technical details the app adds to the message.

Information collected automatically

• A Plantiv account ID that links your data to you, created the first time you open the app.
• Your device’s time zone and region setting, used to schedule reminders and work out the season where you live.
• Usage information, such as the screens and features you use, and records of AI requests.
• Device information, such as your device model, operating system, app version and identifiers.
• Purchase information, such as your Plantiv Pro subscription status.

Plantiv asks for permission to use your camera so you can photograph a plant, and for access to your photo library or files when you choose an existing picture. The app only uses these permissions for features you start, and you can change them at any time in your device settings. Without camera access, you won’t be able to take new photos in the app, but you can still choose existing ones.

What happens to a photo

• Photos you choose from your library are resized and compressed on your device before upload. Photos taken with Plantiv’s camera are uploaded as they were taken.
• The photo is then sent over an encrypted connection to Plantiv’s servers and to our AI providers for analysis (see AI Processing).
• We keep a copy when the photo belongs to something you save, such as a health check, a plant in your garden or a recovery plan, so you can view it later. Deleting that item deletes its stored photo. A photo you use only to identify a plant isn’t kept unless you add the plant to your garden.

Photo metadata

Photos can contain embedded metadata, such as the date or place a picture was taken, if your camera recorded it. The compression step for library photos usually removes this metadata, but a photo that is already small enough, or one taken with Plantiv’s camera, may be uploaded with it. Plantiv does not ask for access to your device’s location.

Plantiv is designed to look at plants, not people. Please avoid photographing people, documents or other personal information.

Plantiv uses third-party artificial intelligence (AI) models to identify plants, assess plant health, write recovery plans and answer your questions.

How it works

• When you use an AI feature, your request is sent from our servers to OpenRouter, a service that routes requests to AI model providers.
• Requests are currently handled by Google Gemini models. OpenAI models are used as a fallback if the primary model is unavailable.
• Depending on the feature, a request can include your photos, your message, your app language, your Plantiv account ID, and details about the plant it concerns, such as its species, where it lives, its light, its recent care and health checks, and the current season and date where you are.
• The model returns a result, such as a likely species with a care guide, possible causes of a health problem, a day-by-day recovery plan or an assistant reply. We save it to your account.

These providers process requests under their own terms and privacy policies, and may keep request data for a limited time as those policies describe.

AI assistant

When you chat with the AI assistant, we save your conversation, including your messages, any photos you attach and the replies, so that the assistant can remember the conversation. Your Chat History is kept on your device (see Data Storage and Retention). If you ask about a plant in your garden or a health check, its details are included to give a relevant answer.

Shared plant library

General information about a plant species, such as its care profile, care guide and common problems, is saved in a shared Plantiv plant library and shown to other people who identify the same species. This shared information does not include your photos, your notes, your garden or anything that identifies you.

To illustrate a species, we send its name, not your photo, to Serper, an image search service, to find public reference pictures.

Model training and human review

We do not use your photos or messages to train AI models. Results are generated automatically. We only look at a specific item if you ask us to, for example when you contact support about it, or when it is needed to investigate abuse or fix a problem.

Using Plantiv without signing up

The first time you open Plantiv, the app creates an anonymous account with a random ID. It is not linked to your name or contact details, and the credentials that go with it are kept in your device’s secure storage. Your garden, results and conversations are linked to this account.

An anonymous account is tied to your installation of the app. If you delete the app or change devices without creating an account, you may lose access to your data.

Creating an account

You can create an account with an email address and password to keep your data and sign in on other devices. We store your email address and a securely hashed version of your password, and we send account emails, such as password reset links, to that address.

When you sign up on a device you’ve already been using, your anonymous account becomes your new account, so your existing garden and results stay with you.

When you save plants to My Garden, we store the details you add and the care you log, and use them to build each plant’s care schedule. The schedule adapts to the care you record, for example when you skip a watering or water early.

Time zone and season

To schedule reminders at the right local time and to adjust care to the season, the app sends us your device’s time zone and works out your hemisphere from your device’s region setting. Plantiv does not use GPS or ask for your location.

Notifications

If you allow notifications, care reminders are scheduled and shown by your device. Plantiv doesn’t use a push notification service. If you don’t have Plantiv Pro, the app also schedules local notifications about Plantiv Pro, which stop when you subscribe. You can turn notifications off at any time in your device settings.

We use Firebase Analytics, provided by Google, to understand how Plantiv is used. It records events such as:

• screens viewed and features used, such as starting a purchase or signing out;
• app opens, sessions and engagement, which Firebase collects automatically.

If you have an account, analytics data is linked to your Plantiv account ID, not to your name or email address.

We also keep the records needed to provide the Service, such as a count of the AI requests you make each day, which we use to apply fair-use limits and prevent abuse, and logs of requests made to our servers.

When you use Plantiv, we and our service providers receive technical information such as:

• your device model, operating system and version;
• the app version, and your language, region and time zone settings;
• your IP address, which our servers and providers receive when your device connects to them. Firebase uses it to estimate your general location, such as your country or city;
• identifiers such as the Firebase app-instance ID and, depending on your device and settings, your device’s advertising identifier.

When you contact support from the app, the email it prepares includes your account ID, account type, platform, app version and a timestamp to help us assist you. You can review or remove these details before sending.

Read-aloud uses your device’s built-in text-to-speech engine.

Plantiv does not show ads and does not ask for permission to track you across apps and websites owned by other companies.

Plantiv Pro is purchased through the Apple App Store or Google Play. Apple or Google process the payment; we never receive your card or payment details.

We use RevenueCat to manage subscriptions. RevenueCat receives your Plantiv account ID, your email address if you have an account, purchase information from the store, such as the products you bought, transaction dates and subscription status, and device identifiers. On iPhone and iPad, it also receives an Apple attribution token, which shows whether an install came from an Apple Search Ads campaign. We use this to unlock Pro features, restore purchases and understand how subscriptions are used.

We use the information described above to:

• identify plants, assess plant health and show you the results;
• keep your garden, care history, health checks, recovery plans and conversations;
• build care schedules and reminders that follow the season where you live;
• answer your questions in the AI assistant;
• create and secure your account, and send account emails such as password resets;
• provide Plantiv Pro and restore purchases;
• understand how the app is used, fix problems and improve Plantiv;
• respond to support requests and feedback;
• protect the Service, apply usage limits, prevent abuse and fraud, and comply with legal obligations.

Legal bases

Where the law requires a legal basis for processing, we rely on providing the Service you asked for, on our legitimate interest in operating, securing and improving Plantiv, and on your consent where it is required, for example for camera, photo and notification access.

We use the following service providers to run Plantiv. Each receives the information described, for the purpose listed, and processes it under its own terms and privacy policy.

Fly.io Hosting and database

Hosts Plantiv’s servers and the database (built on the open-source PocketBase) that stores your account, garden, results, conversations and photos. Primary region: Frankfurt, Germany.
Fly.io Privacy Policy

OpenRouter AI request routing

Receives photos, instructions, plant details, assistant messages and your Plantiv account ID, and forwards the request to the AI model provider.
OpenRouter Privacy Policy

Google Gemini AI model provider

Analyzes photos and generates identifications, health assessments, recovery plans and assistant replies, through OpenRouter.
Google Privacy Policy

OpenAI Fallback AI model provider

Used through OpenRouter if the primary model is unavailable, and receives the same request data.
OpenAI Privacy Policy

Serper Image search

Receives the name of an identified plant species to find reference images. It never receives your photos.
Serper Privacy Policy

RevenueCat Subscription management

Receives your account ID, your email address if you have an account, purchase information from the App Store or Google Play, device identifiers and, on iPhone and iPad, an Apple attribution token.
RevenueCat Privacy Policy

Firebase Analytics App analytics, by Google

Receives usage events, device information and identifiers and, if you have an account, your Plantiv account ID.
Firebase Privacy and Security

Apple and Google App distribution and payments

Distribute the app through the App Store and Google Play, and process in-app purchases, under their own terms.
Apple Privacy Policy · Google Privacy Policy

Other disclosures

We may also disclose information if we believe it is required by law or legal process, to protect the rights, safety or property of our users or others, or as part of a merger, acquisition or sale of assets. In that case, this policy continues to apply to your information.

We do not sell your personal information, and we do not share it for targeted advertising.

Where your data is stored

Your account, garden, results, conversations and photos are stored on servers operated for us by Fly.io in Frankfurt, Germany. Some of the providers listed in Third-Party Services process data in other countries, including the United States (see International Users).

On your device, Plantiv stores your preferences, such as language and appearance, your sign-in credentials in secure storage, scheduled reminders, cached images and your Chat History with the AI assistant, including photos you attach. Chat History stays on the device until you delete it or remove the app, including after you log out.

How long we keep it

• Your data: for as long as you keep your account. Deleting a plant or health check removes it and its photos. Deleting a plant also deletes its reminders and care history. Deleting a conversation from Chat History removes it from your device; the copy on our servers stays until you delete your account or ask us to delete it.
• Deleting your account: removes your account and everything linked to it from our database, including your garden, care history, reminders, health checks, recovery plans, conversations and photos.
• Backups: copies may remain in backups for a limited period before they are overwritten.
• Analytics data: kept for the retention period set in Firebase Analytics, after which it is deleted automatically.
• Purchase records: kept by RevenueCat, Apple and Google as their policies and tax and accounting laws require.
• Server logs: kept for a limited period, as needed to operate and secure the Service.
• Support emails: kept for as long as needed to handle your request.

• Connections between the app and our servers are encrypted using HTTPS (TLS), and requests to our AI features are signed.
• Access rules on our database limit your garden, results and conversations to your own account.
• Passwords are stored as secure hashes, and sign-in credentials are kept in your device’s secure storage.
• Access to our production systems is limited to authorized Nexdev personnel.

No method of transmitting or storing data is completely secure, so we can’t guarantee absolute security. If you notice a security problem, contact us right away.

Plantiv is not directed to children under 13, or a higher minimum age where local law requires it, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Controls in the app

• Delete individual items: delete a plant from its page, or a health check from History.
• Delete your account: if you have an account, open Profile with the gear icon on Home, tap your name, then tap Delete Your Account. This deletes your account and all of its data.
• Permissions: turn camera, photo and notification access on or off in your device settings.

Plantiv does not currently offer an in-app setting to turn off analytics.

Privacy rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw any consent you have given. You may also have the right to complain to your local data protection authority.

To make a request, email support@nexdev.codes. If you use Plantiv without an account and want all of your data deleted, please send the request from Help & Support in Profile, which includes your account ID, so we can find your data. We will respond within the time required by applicable law.

Our servers are in Germany, and several of our service providers are based in the United States and may process your information there. These countries may have data protection laws that differ from those where you live.

Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.

We may update this policy as Plantiv changes. When we do, we’ll update the “Last updated” date at the top of this page. If a change materially affects how we use your information, we’ll let you know in the app or on this page before it takes effect.

If you have questions about this policy or how Plantiv handles your information, or want to exercise your privacy rights, contact us. For help using the app, see Support.

Plantiv is operated by Nexdev.